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  • How do I order ?
    A: You can order easily using our online platform. When you find a product, you can add it to basket and select an exclusive fabric print, or a design from, After the order is ready, you will receive order summary to your email.
  • Shipping Policy
    All orders are shipped by Royal Mail. If you have a question relating to delivery of an order you have placed, please click here to contact us for more information. Once your order has been fulfilled, please allow up to 5 working days for your order to be shipped to you. If any items are missing, please report this to us here in the first instance to allow us to investigate.
  • Returns & Exchanges Policy
    You can return an item for for poor quality or if incorrect item has been received, or you can exchange it for a different item of the same value within seven days of receiving your order. - We will refund the item at the price you purchased it for. - All goods will be inspected on return. - The goods are your responsibility until they reach us, so please ensure they are packed correctly and cannot be damaged en route. - We are not responsible for items which are returned to us by mistake. - We try hard to accept all returns, however in the unlikely event that an item is returned to us in unsuitable condition, we may have to send it back to you. What should I do if I want to return or exchange an item? If you wish to return or exchange item you are welcome to do so within fourteen days of receiving your order. You must contact us by email with your order number and the item before you post the items back to us. -Returns are posted at your cost. - We recommend you obtain proof of postage. - We will send you an email as soon as we've received your return in its original condition and either order your replacements or apply your refund to your original payment type. This is usually done within 1 working day. - Any refund will automatically be issued to the original payment method you used to place the order. This typically takes 5 working days in the UK, dependent on your bank/card issuer. The customer must inspect the goods immediately upon receipt and inform us via email or phone within 7 working days for any defective or damaged goods, incorrect quantities or incorrect items received. After this specified time limit, we are not liable to - Make available the shortages - Replace the defective or damaged goods - Release the funds for the goods reported - Refund or credit the damages or shortages The customer must return the damaged defective goods for a refund or exchange. We can only refund the return postage if the customer has notified us of the goods in question beforehand and we instruct the customer to return the goods. Alternatively we may ask you to provide images of the damaged or defective items, if the postage charges are not viable. We cannot be held responsible for goods damaged due to misuse or are returned without their original resalable packaging. Other than the reasons mentioned above, we are unable to accept returns.
  • Can I visit your shop?
    We do not currently offer shop visits, however we are extremely thankful for your interest in our company. From time to time we develop and release news and offers via our social media channels and newsletter. Please subscribe to our newsletter to receive updates on our latest and greatest ideas!
  • Can I speak to someone about my order ?
    We’d love to hear from you! You can get in contact with SHAWSWITCH here by email.
  • There is an item missing from my order, what should I do?
    If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us. If you haven’t received this, please contact us here with your order details so we can resolve this for you.
  • What payment methods do you accept?
    We accept Visa, MasterCard, American Express, Discover and Paypal for online orders.
  • I never received a confirmation email. What should I do?
    If you haven't received an order confirmation email, it is likely the result of one or two things: • Your order was never actually placed and processed. • You have entered an incorrect email address with your order If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please contact us
  • How long will my order take to be shipped?
    For all custom orders please allow up to 30 workings for your order to be completed and shipped as all items are handmade and specific to each customer in your choice of fabric. (If you are buying an 'instock' item, your product will be posted within 5 working days of your order being placed)

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